PC World Interactive 7/PC World Interactive 7.iso/share/demolar/nu3trial/data1.cab/Basefiles/README.TXT

Text File | 1998-01-16 | 55.4 KB | 1,140 lines

SYMANTEC CORPORATION - PETER NORTON GROUP                    01/04/98
README.TXT for Norton Utilities 3.0 for Windows 95
---------------------------------------------------------------------
---------------------------------------------------------------------

Thank you for purchasing Norton Utilities 3.0 for Windows 95.  This
version of Norton Utilities is designed to run only under Windows 95.
This version is not compatible with Windows NT, Windows 3.x, Windows
for OS/2, or Windows emulators such as SoftWindows.

Please review this document in its entirety before you install Norton
Utilities or call technical support, as it contains late-breaking
information not contained in the User's Guide and the online help.

---------------------------------------------------------------------
Contents
---------------------------------------------------------------------

1.  Installation with Setup Wizard and Uninstall
2.  General Information & Compatibility Notes
3.  Disk Editor DOS-based program (DISKEDIT.EXE)
4.  Image
5.  Norton Diagnostics DOS-based program (NDIAGS.EXE)
6.  Norton Disk Doctor Windows-based (NDD32.EXE) and DOS-based (NDD.EXE)
7.  Norton File Compare
8.  Norton Protected Recycle Bin and Norton Protection
9.  Norton Registry Tracker
10. Norton Space Wizard
11. Norton SpeedStart
12. Norton System Doctor
13. Norton WinDoctor
14. Rescue Disk
15. Speed Disk
16. System Information
17. UnErase Wizard
18. UnErase DOS-based program (UNERASE.EXE)
19. UnFormat DOS-based program (UNFORMAT.EXE)
20. Norton Web Services
21. Norton Optimization Wizard


1. Installation with Setup Wizard and Uninstall
---------------------------------------------------------------------
IMPORTANT: Do not use Norton Utilities versions 8.0 or earlier
(for DOS or Windows) on your Windows 95 system.  They are not
compatible with the Windows 95 file system and can cause disk
problems.  Uninstall these programs from your system.
=========================
We recommend that you uninstall any earlier versions of Norton Utilities
for Windows 95 from your system prior to installing Norton Utilities 3.0.
=========================
Do not install Norton Utilities 3.0 in a very long path longer than
128 characters. Do not install Norton Utilities into the \Windows
directory, or into the \Program Files\Symantec directory.
=========================
During installation, Setup Wizard creates backups of USER.DAT and
SYSTEM.DAT named USER.NU3 and SYSTEM.NU3.  After you make and
test a full rescue disk set, you can safely delete these backup files.
=========================
With a dual boot Windows 95 / Windows NT machine, do not install
Norton Utilities for Windows 95 into the same directory with Norton
Utilities for Windows NT.
=========================
If you uninstall Norton Utilities 3.0, or an earlier version of Norton
Utilities, please reboot your system after completing the uninstall and
before re-installing Norton Utilities 3.0 or any other Symantec product.
=========================
When uninstalling Norton Utilities, you are asked whether or not you want
to remove shared files.  In most cases, it is safe to select "Yes to All".
==========================
If you have Microsoft Plus installed and use the Microsoft System Agent
(SAGE), Norton System Doctor provides a much better solution for
keeping your system running properly.  If you prefer to use the System
Agent, Norton Utilities registers some of its programs so you can
schedule them in SAGE.
==========================
If you install and then uninstall Norton Antivirus 2.0 while Norton
Utilities 3.0 is installed, an error may appear on startup: "Unable to
dynamically load NPROTECT.VXD".  Re-install Norton Utilities 3.0 to
solve this problem, or call technical support for assistance. This
problem does not occur with Norton Antivirus 4.0.
=========================
Users are strongly discouraged from using Uninstall programs to remove
Norton Utilities v3.0.  Use the Windows Add/Remove Programs function.
=========================
Norton Utilities requires DCOM for Windows 95, which is installed by
default.  If this is removed, some components of Norton Utilities will
no longer function, and you will need to reinstall Norton Utilities.
=========================
Norton Utilities standard installation adds LiveUpdate, Norton CrashGuard,
and Norton Web Services to the Add/Remove Programs list in the Windows
Control Panel.  These items can be uninstalled separately.  LiveUpdate
should only be uninstalled when no other Symantec programs exist on
the computer.
=========================
On some western European versions of Windows 95 OSR2, you may get a
message about COMPOBJ.DLL being replaced by an older version than the
one that is currently on the machine.  The dialog box will inform you that
the file error will be corrected after restarting Windows.  This error
results from installing Microsoft's DCOM for Windows 95.
=========================
During the Norton Utilities Standard Installation, both Norton
CrashGuard 3.0 and Norton Web Services are installed.  If the installation
of either of these two components fails for some reason, you will be prompted
to run these installations manually after the installation of Norton
Utilities is complete.  The installation files for these programs will reside
under the Norton Utilities folder.  If you installed Norton Utilities to the
default location, the command line to run these setup programs would be:

For Norton Web Services:
  C:\Program Files\Norton Utilities\Nwssetup\SETUP.EXE

For Norton CrashGuard:
  C:\Program Files\Norton Utilities\Cgsetup\SETUP.EXE

After installing these programs successfully, the Nwssetup and Cgsetup folders
may be deleted.
=========================
During a Custom Install, some components cannot be deselected if other
components are selected.
- LiveUpdate is required by Norton System Doctor, Norton Web Services,
  and Norton CrashGuard.
- Norton Antivirus SE is required by Norton System Doctor and Rescue Disk.
- The Basefiles are always required.

If you install Norton System Doctor, we recommend you install all other
Norton Utilities programs to get the full benefits of Norton System Doctor.
=========================



2. General Information & Compatibility Notes
---------------------------------------------------------------------
LiveUpdate and Internet Firewalls
---------------------------------
LiveUpdate downloads updates automatically from an FTP site.  If your
Internet connection is protected by a firewall, you may need to modify
its configuration to permit access to the Symantec LiveUpdate FTP site.

Use the following data:

  Host:  update.symantec.com
  Outbound data port:  21
  Inbound data port:   20
  Protocol:  FTP

Consult your firewall's documentation or your network administrator
for implementation details.
=========================
LiveUpdate in Norton Utilities 3.0 updates the virus definitions for
Norton Utilities and Norton Antivirus version 2.0.  It does not
update Norton Antivirus 4.0 virus definitions.
=========================
For safety reasons, several Norton Utilities programs temporarily lock the
drive on which they are running.  If the drive is written to while it is
locked, the Norton Utilities program currently running restarts.  This is
a normal process for multitasking operating systems.

Restarts are most commonly noticed on the drive that contains the swap
file.  For example, if the swap file changes while Norton Disk Doctor is
diagnosing the disk, Norton Disk Doctor restarts in order to verify
the newly written data on the disk.
=========================
Norton Disk Doctor can be used under Windows 95 safe mode to diagnose
and recover drives.  However, many other Norton Utility programs do
not run in safe mode, because the operating system functions they
require are not available.  If you have an emergency situation and you
cannot start Windows 95 normally, use your Norton Zip Rescue disk set
to boot into Windows safe mode, or refer to the Norton Utilities
User's Guide, Chapter 3, for more information.
=========================
Hard disk drives with more than 1024 cylinders may, if improperly
partitioned, cause problems with Norton Utilities.  To avoid this
problem, use an Enhanced IDE (EIDE) or SCSI controller, upgrade your
system BIOS, or use a third-party disk partitioning software.
=========================
Norton Utilities may have difficulties with other utility software
that use the hard drive in non standard way(s).  If you use a program
like Partition Magic to resize clusters, make sure that you recreate
your rescue disk set and re-run Image.  If you use Partition Magic to
expand the size of the root directory, Norton Disk Doctor may have
difficulties with boot sector repairs.
=========================
If Norton Disk Doctor reports an "invalid drive type", or Windows 95
shows an internal Zip drive as a hard drive, the Zip drive may be
misconfigured as a fixed disk in your CMOS.  Remove the Zip drive
from the CMOS, or contact your hardware manufacturer's technical
support for more assistance.
=========================
If you have either the Buslogic BT-757s SCSI adapter for EISA systems
or the Buslogic BT-445s SCSI adapter, add the following two lines to
the SYSTEM.INI file in the Windows directory:
[SYMEVENT]
DOSINT13HOOK=FALSE
=========================
The Windows 95 Setup Wizard does not automatically install Quick View.
Quick View must be installed to view a file's contents before deleting or
recovering it in either Unerase Wizard or Space Wizard.

To install Quick View:

  1 Click Settings, then Control Panel from the Start menu.
  2 Double-click Add/Remove Programs.
  3 Click the Windows Setup tab.
  4 Select Accessories from the list box, then click Details.
  5 Select Quick View.
  6 Click OK.
  7 Click Apply.

You will be prompted to insert your Windows 95 disk.
=========================
The DOS-based programs that are included with Norton Utilities for
Windows 95 have the following minimum memory requirements:
DOS-based Program          Conventional       Extended
Norton Diagnostics (NDIAGS.EXE)    512K           NONE
Norton Disk Doctor (NDD.EXE)       360K           2 MB
Disk Editor (DISKEDIT.EXE)         360K           2 MB
UnErase (UNERASE.EXE)              360K           2 MB
UnFormat (UNFORMAT.EXE)            360K           2 MB
Rescue Restore (RESCUE.EXE)        512K           NONE

Most of these programs run in protected mode.  Therefore, a memory
manager such as HIMEM.SYS must be loaded.
=========================
The protected-mode DOS Norton Utilities programs may display "Run-time
error R6009 - not enough space for environment" if your PATH
environment variable contains more than 128 characters.
=========================
If you run Norton Utilities in DOS, you may wish to add the path
(usually c:\Program Files\Norton Utilities\) to the AUTOEXEC.BAT
file.  The path used in AUTOEXEC.BAT must use the short file name
version of the path.
For example, open AUTOEXEC.BAT and add the line:

PATH=%path%;c:\progra~1\norton~1

(The actual short file name version of the path may be different for
your system than the one above.)
=========================
If you receive an error stating your hard drive is misconfigured,
and you are certain that the drive is configured and functioning correctly,
the hard disk partitioning scheme may be incompatible with Norton Disk
Doctor and Speed Disk.  See the appropriate section below for more
information.
=========================
Prior to compressing a drive, disable Norton Protection for that drive.
=========================
If you install Quarterdeck's Clean Sweep v3.0, it may install an older
version of MFC42.DLL (dated 10-1-96), which will cause some problems with
some of the Norton Utilities.  This problem does not exist with Clean Sweep
3.01.  If you have this problem, you can copy MFC42.DLL from the Norton
Utilities CD (in the \NU\SYSTEM directory) to your Windows system directory
(C:\WINDOWS\SYSTEM\ if Windows is installed in the \WINDOWS directory).
=========================
Computers using America Online may experience compatibility problems
leading to application lockups with Microsoft's DCOM v1.1, which is
installed as part of Norton Utilities.  America Online is aware of the
problem and is working on a solution.
=========================
Quarterdeck's MagnaRAM and QEMM97 products may cause "out of memory"
errors when attempting to run some of the Norton Utilities.  Please refer
to the QEMM97/MagnaRAM user guide to solve this problem by adjusting the
cache size.



3. Disk Editor DOS-based program (DISKEDIT.EXE)
---------------------------------------------------------------------
Under DOS 5, insufficient conventional memory may cause system
instability.  You must have at least 500K of conventional memory for
stable operation.
=========================
When switching to 32-bit boot record view, the current position of the
cursor will change.  To solve this problem, select the range of the
suspected boot record and then view the selection as a boot record.
=========================
Long file names that use high ASCII characters display as dots in
the directory view.
=========================
If Windows reports that it cannot find HIMEM.SYS after running
Disk Editor, rem out all reference to HIMEM.SYS from the CONFIG.SYS and
CONFIG.WIN files.  These references are redundant since Windows always
loads HIMEM.SYS.  Note: Do not rem out references to HIMEM.SYS from any
CONFIG.DOS file you may have.
=========================


4. Image
---------------------------------------------------------------------
Image may report "Volume Lock Failed." This indicates that another disk
program is currently accessing the disk and Image could not lock the
volume for its own process.  Click OK and try again when the other
program stops accessing the disk.
=========================
Programs that rearrange data on the disk, such as Defrag, can
invalidate the saved Image information.  Rerun Image after running these
types of programs.
=========================
Image exit codes reported by System Agent are:
  0 = Completed Successfully
  1 = Image cannot image drives on a Lantastic server
  2 = Drive is a network, ASSIGNed, or SUBSTed drive
  3 = Drive is not valid
  4 = The disk is write-protected
  5 = Error writing to disk
  6 = Insufficient memory
  7 = IDX or DAT file in use by another application
  8 = Another Norton Utilities program is using this drive
  9 = Unknown error
=========================


5. Norton Diagnostics DOS-based program (NDIAGS.EXE)
---------------------------------------------------------------------
Norton Diagnostics reboots your computer before performing a
Comprehensive Memory Test.  The drivers for compressed drives are
temporarily disabled during this process.  Start your computer normally
after using Norton Diagnostics so those drivers are loaded and the
drives are properly mounted.
=========================
Do not run the Comprehensive Memory Test option from Norton
Diagnostics on a "swapped" compressed drive (where C: is compressed
and another drive is the host drive).  If you accidentally run Norton
Diagnostics in this configuration, rename your compressed-drive
drivers with their original names before restarting your computer.  To
do this, look for the files DBLSPACE.NDS or DRVSPACE.NDS in your root
directory, rename them DBLSPACE.BIN or DRVSPACE.BIN, respectively, and
then reboot.
=========================
Norton Diagnostics is known to have a problem with some high speed
processors, such as the Intel Pentium II and the Cyrix/IBM 6x86MX.  NDiags
may not identify the speed or type of these CPUs correctly, and may
report spurious and erroneous system board or interrupt problems.
Please contact technical support for more information.
=========================


6. Norton Disk Doctor Windows-based (NDD32.EXE) and DOS-based (NDD.EXE)
---------------------------------------------------------------------
Norton Disk Doctor for Windows restarts its diagnosis if it detects a
write to the disk being diagnosed.  Restarting ensures the integrity of
data on the disk if repairs are required.  A restart may occur several
times during a single Norton Disk Doctor session.
=========================
Norton Disk Doctor reports that a hard drive is misconfigured when
the drive fails the drive configuration check.
Possible reasons for this failure include:

a. The drive may have been partitioned on one PC and moved to another
PC that uses a different type of BIOS, or has a different BIOS setup.

b. The BIOS may have been set up incorrectly for the drive in question
when the drive was partitioned.

c. The BIOS may require an update to correctly support the hard drive.

d. A program other than FDISK was used to format the drive.

Check with the BIOS manufacturer to make sure that the BIOS supports
the drive and that the BIOS is set up correctly for that drive, and
make sure you have the latest BIOS version.

If you are certain the drive is configured and functioning correctly,
you can start Norton Disk Doctor with the /NOLBA command-line switch to
prevent the drive configuration check during one run of the program.
NOTE:  Use this command-line switch ONLY if you are certain the drive
is configured correctly. For more information on hard drive configuration,
contact your drive's manufacturer, or visit our website at
http://service.symantec.com

You can force Norton Disk Doctor (and Speed Disk) to skip drive
configuration checking always by adding a DWORD registry value named
NOLBACHECK
under HKEY_LOCAL_MACHINE\Software\Symantec\Norton Utilities
When this is set to 1, the drive configuration check is skipped.
NOTE: Do not set this value unless you are certain that your hard drive
is configured correctly.  For more information on hard drive configuration,
contact your drive's manufacturer, or visit our website at
http://service.symantec.com
=========================
Do not run Norton Utilities programs during system startup with other
programs that require exclusive access to a drive.  For example, do not
run Norton Disk Doctor and ScanDisk on the same drive at startup.
Doing so produces an error message.
=========================
If you install a new version of Windows 95 after you install Norton
Utilities, Norton Disk Doctor for Windows is not run as the default
startup scanner. Reinstall Norton Utilities to fix this.
=========================
When restarting Windows after it was not shut down properly, you may
receive the following message: "Error reading configuration file
SYMCFG.BIN."  Press OK to allow Norton Disk Doctor to check for and
repair any disk errors that may have occurred when the system was shut
down.  Once Windows loads, open the START MENU and choose FIND to locate
SYMCFG.BIN on your hard drive.  If you have more than one hard drive,
specify each drive in the FIND program's LOCATE IN box by typing, for
example,
  C:\
for a single drive or
  C:\;D:\
for multiple drives.
When the file is located, right-click the file and choose delete.  When
prompted for confirmation, answer YES.
=========================
Norton Disk Doctor cannot repair damaged program code in the boot record.
Use Rescue Disk to restore this data.
=========================
Make sure you are running under Windows 95 MS-DOS mode when repairing
the boot record with Norton Disk Doctor for DOS.
=========================
If you use Norton Your Eyes Only with the BootLock feature, and have
boot record corruption, you should use the NYEO emergency recovery
disks to recover the boot record instead of Norton Disk Doctor.
=========================
When running NDD for DOS on a computer that contains one or more
drives with invalid boot records, you may receive the message "Invalid
media type reading drive x: (Abort, Retry, Fail?)." Select Fail, and NDD
continues loading.  Then, select the drive to diagnose the problem.
=========================
NDD may not be able to correctly repair drives partitioned with Partition
Magic because Partition Magic may use non-standard partitioning schemes.
After using Partition Magic to re-partition a drive, update your rescue disk
set. Use Rescue Disk to restore any partition table or boot record errors
on these drives.
=========================
If you are using DriveSpace and it accesses a damaged CVF, you may
get a blue screen error message.  This message is not generated by NDD.
Please contact Microsoft for assistance.
=========================
When NDD for Windows is run from Microsoft's System Agent (SAGE), SAGE
reports the Last Result as "Code: 6," meaning there was a drive lock
failure. This is expected behavior and does not reflect a problem.
=========================
On FAT32 drives, depending on the drive configuration and the amount of
memory in your system, DOS-based programs may produce out of memory errors.
=========================
NDD (for DOS) generates a divide by 0 error when attempting to run
on a Windows NT-formatted FAT partition with clusters larger than 32k.
32k clusters are the largest valid clusters for use with Windows 95.
=========================
If Norton Disk Doctor reports an "invalid drive type" on a system with
an internal Zip drive, the Zip drive may be configured as a fixed disk
in your CMOS.  Remove the Zip drive from the CMOS, or contact your
hardware manufacturer's technical support for assistance.
=========================


7. Norton File Compare
---------------------------------------------------------------------
Binary files can occasionally be viewed in the text viewer.  These
files appear illegible.
=========================
The maximum size of a file is 32,767 lines.
=========================


8.  Norton Protected Recycle Bin and Norton Protection
---------------------------------------------------------------------
To configure Norton Protection features, right-click the
Recycle Bin icon, then click Properties on the context menu.
=========================
IMPORTANT: Do not attempt to purge protected files while
utilities such as Speed Disk or Norton Disk Doctor are running.
=========================
Norton Protected Recycle Bin protects up to a maximum of 1500 files.
=========================
Norton Protection uses available free space to protect your files.
Once the free space available reaches a specified threshold, Norton
Protection starts purging the oldest protected files to free up just
enough space to protect the latest deletion.  By default, this threshold
is set to 10% or 10 MB of the current disk partition, whichever is less.
=========================
Norton Protection does not automatically protect removable drives.
You may enable Norton Protection for a particular Windows session by
right-clicking on the Norton Protected Recycle bin icon and selecting
Properties.  Select the Norton Protection tab and choose the applicable
drive letter for the removable drive.
NOTE: Protection is only active for that specific Windows session.  You
must re-enable protection each time you reboot to protect a removable drive.
=========================
If the "Show Norton Protection" status is checked and you select the "Use
Large Icons" check box on the Plus! tab in Display Properties, then the
Recycle Bin icon may appear stretched or shrunken.  To fix this, right-click
on the Recycled Bin icon, and select Properties.  Select the Desktop Item
tab and uncheck Show Norton Protection status.  Click Apply.  Then click
Show Norton Protection Status and click Apply again.
=========================
The "Show Norton Protection" status feature may automatically shut off if
Windows runs out of memory. First resolve the memory problems. Then, to
re-enable this feature, right-click the Recycle Bin icon, and select
Properties.  Select the Desktop Item tab and check "Show Norton Protection"
status.  Click Apply.
=========================
When using NDOS, some file deletions of read-only files may not be
protected.  Use 4DOS for Windows 95 instead.
=========================
You cannot format drives currently protected by Norton Protection.
Disable Norton Protection before formatting a drive.
=========================
Restoring a registry snapshot from Norton Registry Tracker may mean
the Norton Protection shield status is incorrect.  To resynchronize
the status, disable Norton Protection and then re-enable it.
=========================


9.Norton Registry Tracker
---------------------------------------------------------------------
To track files with long names (greater than 12 characters), track the
files individually instead of tracking the folder that contains them.
=========================
If you track folders, then a hidden or system file under a tracked folder
does not affect a snapshot.  To track a hidden or system file, make it
unhidden or non-system.
=========================
If a snapshot is taken of a file tracked by Norton Registry Tracker while
the file is being edited inside another application, an error message may
appear when you try to save the file or when the application's auto-save
feature activates. The message says the file is in use.
=========================
Files created and Deleted from a tracked folder in DOS mode do not
cause an automatic snapshot.  Solution: Manually force a snap shot.
=========================
Do not use Registry Tracker to track any text or data files contained in
a folder that is protected by Norton Your Eyes Only. Doing so may cause
Registry Tracker to take continuously repeated snapshots that display no
changes.  This is completely benign, but may cause extremely high CPU
usage on your machine.
=========================


10. Norton Space Wizard
---------------------------------------------------------------------
Space Wizard, in its "commonly discardable files" section, lists folders
named CACHE as potential free space. Most programs use cache
directories to store temporary data so it can be accessed more quickly by
the system.  However, a few programs, such as Kai's Power Soap, store
more permanent data in the cache folder.  Use caution when deleting files
from a cache folder. If you are not sure the files can be safely removed,
compress them instead.
=========================


11. Norton SpeedStart
---------------------------------------------------------------------
The very first time an application is loaded after Norton SpeedStart (NSS)
is installed, it may load more slowly than usual because NSS is profiling
the loading process. NSS uses this information to speed up all future
application loads.  Immediately after installing Norton Utilities and
rebooting, Norton SpeedStart profiles many applications for the first time,
so the first boot may be noticeably slower than normal.
=========================


12. Norton System Doctor
---------------------------------------------------------------------
The Disk Doctor, Disk Doctor (Surface Test), Disk Health, Image,
and Norton AntiVirus SE Scan sensors can be set to Monitor All Local
Hard Drives from the Drive tab of the sensor Properties.  (The Disk
Health and Norton AntiVirus SE Scan sensors are set to Monitor All
Local Hard Drives by default.)
If a sensor is set to Monitor All Local Hard Drives, there should be
no more than one of that sensor type in the Norton System Doctor sensor
panel.
=========================
The CrashGuard+, Rescue Disk, and WinDoctor sensors are
system wide, and not drive specific.  Only one of each should be active
at any time.
=========================
Norton System Doctor may report 100% CPU usage when Microsoft's System
Monitor (SYSMON) program is running, because System Monitor uses all
idle processor time while displaying its processor usage gauge.
=========================
Norton System Doctor may report 100% CPU usage during a pcANYWHERE
Session due to the high activity generated by constant video updates
and modem transmissions.
=========================
Using High Contrast (White on Black) Accessibility Options may cause
Norton System Doctor's text to be invisible.  Adjust System Doctor's
sensor colors, or turn off the High Contrast features.
=========================
Norton System Doctor's sensors have been configured for optimum
performance on most systems.  Do not increase the frequency of any
sensor that can automatically run a Norton Utilities program, such as
the Rescue, Image, Disk Health, and Disk Optimization sensors.  If you
notice a decrease in a drive's performance while Norton System Doctor
is monitoring it, decrease the frequency with which Norton
System Doctor monitors that drive.
=========================
If you have Always on Top disabled in a docked Norton System Doctor,
you will not be able to move windows past the area it occupies.
=========================
In rare cases, in a vertically docked Norton System Doctor, its width
may be larger than necessary to accommodate the current set of
selected sensors.  To get around this problem, close and re-run the
program.
=========================
Norton System Doctor configuration files saved with previous versions of
Norton Utilities Windows 95 are not compatible with version 3.0.
Please set up a new System Doctor configuration with version 3.0.
=========================
If you believe your system has a SMART (Self-Monitoring And Reporting
Technology) hard drive, but the SMART sensor in Norton System Doctor
reports that no SMART drives can be found on your system, please contact
your hardware manufacturer. Or try installing the Microsoft SMART
driver we provide in the SMARTDRV folder on the Norton Utilities CD.
For more information, see the SMARTDRV.TXT file in that folder.
=========================
If you connect to an Internet Service Provider (ISP) such as
CompuServe 3.01 or America Online using dial-up networking, do not
enable the Internet sensors in Norton System Doctor.  ISPs that use
dial-up networking do not disconnect properly if they detect another
application using the internet connection.  This could cause your ISP
charges or your telephone bill to be higher than expected.
=========================
If Norton System Doctor is monitoring a condition which triggers an alarm,
and the alarm is postponed for a set amount of time, the alarm will show
again before the time has elapsed if the alarm condition is solved and then
exceeded again.  For example, if the disk space alarm is set to 10% of your
hard drive and it fills to 10%, the alarm displays. You can dismiss the
alarm for a specified time period. If you then clean up your drive to be
12% free and re-fill it to 10% free before the time period has elapsed,
System Doctor displays the alarm anyway (because it perceives a new
error condition).
=========================
After running a Norton Utilities program to correct a problem indicated by a
Norton System Doctor sensor, some stoplight sensor faces may not update immediately
to indicate the condition is resolved. To update the sensor display after fixing the
problem, right-click the sensor, and choose Update from the context menu.
=========================
System Doctor does not support SUBST drives.
=========================
Norton System Doctor's Virus Defs sensor uses the Antivirus definitions
used by Norton Antivirus version 2.0.  If you have Norton Antivirus 4.0,
it will offer superior Antivirus protection to that offered by Norton
System Doctor, and it is recommended that you remove the Virus Scan and
Virus Defs sensors from Norton System Doctor (right click on the sensor
and select "remove").  The Virus Defs sensor will not update Norton
Antivirus 4.0 definitions.



13. Norton WinDoctor
---------------------------------------------------------------------
Program dependency errors cannot always be repaired because programs
can lose required files and require re-installation. Norton WinDoctor's
"Repair" button is greyed out if it cannot find a program dependency, but
it does not inform the user when "Repair All" is used.
=========================
When a program is moved from one disk drive to another, WinDoctor may
not always be able to repair all broken associations and get the program
working again.  Generally, if you want to move a program to a different
drive, you should either uninstall the product and re-install it, or use a
program such as Norton Uninstall Deluxe to move the program cleanly.
=========================
Norton WinDoctor cannot be used to diagnose system problems when
Windows is started up in Safe Mode.  WinDoctor can only be used in Safe
Mode to undo a previously executed repair.
=========================
Norton WinDoctor will not diagnose broken links to a hard drive which
has been uninstalled.  Turning off the "removable drive" analysis agent
enables Norton WinDoctor to show these errors.
=========================
If Norton WinDoctor starts up (with the system NOT in Safe Mode), but
does not have any tests in its list, you may have an installation error.
Switch to the Norton Utilities folder and type:
  SIREGIST.EXE "C:\Program Files\Norton Utilities\siregist.txt"
or reinstall Norton Utilities. This enables all tests.
=========================


14. Rescue Disk
---------------------------------------------------------------------
Disk Manager partitions are not compatible with Rescue Disk.
==========================
Rescue Disk 3.0 does not support rescue disks created by previous
versions of Norton Utilities.  Please make and test a new rescue disk set.
=========================
Rescue Disk requires 1.44MB 3.5" floppy diskettes for both Zip and
basic rescue sets.  720K disks and 5.25" diskettes are not supported.
2.88MB and 120MB LS-120 floppy drives may be used to create Rescue
disks, but only using 1.44MB floppy diskettes.
=========================
Rescue Disk cannot function properly or completely in an emergency
if you have not installed the following Norton Utilities components:

For a basic rescue disk set:
 - Norton Utilities DOS applications

For a Norton Zip Rescue disk set:
 - Norton AntiVirus SE
 - Norton Disk Doctor
 - Norton UnErase Wizard

If, when you installed Norton Utilities, you chose to perform a
Compact Installation, or a Custom Installation that did not include
these components, your rescue disk set may not be complete.
=========================
Norton Zip Rescue disks are closely tied to the operating system.
If you are not using a full release version of Windows 95 (build 950
or 950B), Zip Rescue may not have full functionality.
=========================
If booting the Zip Rescue Disk causes an error stating
"VFAT & DOS Volume on drive C: layouts mismatched",
you may have boot record corruption on the C: drive.
In this case, boot from the emergency recovery disk included
with Norton Utilities.
=========================
If your system loads virtual device drivers (VxDs) from SYSTEM.INI,
and the C: drive does not come up, Zip Rescue may show
"Error reading cluster on drive C"
messages while booting up.  Choose [Abort] or [Fail], and Zip
Rescue should continue booting.
=========================
If you use Norton Your Eyes Only with the BootLock feature, and have
boot record corruption, use the NYEO emergency recovery disks to recover
the boot record instead of Rescue Disk.
=========================
Do not save rescue items to a compressed floppy disk.  When rescue items
are stored on a compressed floppy, the floppy cannot be used as
a boot disk.
=========================
You cannot save rescue items to the root of any hard disk.  The root
typically contains important data that could be overwritten.
=========================
You cannot create a Norton Zip Rescue disk set if your system's drive A:
is a Zip drive.
=========================
The CMOS checkbox in the DOS Rescue Recovery application may sometimes
falsely indicate that the CMOS should be restored.  This is because
some motherboards change the CMOS values when hard drive detection fails.
If you see that the CMOS should be restored, and you have already allowed
rescue to recover it, try continuing with the recovery anyway.
=========================
The DOS version of Rescue Disk normally detects corrupt boot records.
If it fails to do so and you are certain your boot record is corrupt,
you can restore it by running RESCUE.EXE and checking Boot Record.
=========================
If you have Internet Explorer 4.0 installed, after Zip Rescue has booted,
you may see a scripting error if you open My Computer, and click any item
while View As Web Page is selected.  This scripting error does not result
in loss of data or functionality.
=========================
SCSI drive problems: If Rescue Disk's default set of SCSI drive adapters
does not include the one necessary for your Zip drive, Rescue Disk
displays an error and creates a ZipAdapter*.reg file in the Norton
Utilities folder. This file can be used to modify the registry as
necessary to enable your Zip drive.

NOTE:  If you have more than one zip drive attached to a non-supported
SCSI adapter, there may be more than one of these files on your system.

To fix this problem:

  1.  Get real-mode drivers from the manufacturer of each unsupported
      SCSI adapter.
  2.  Copy your CONFIG.SYS file to CONFIG.BAK
  3.  Install the new drivers.
  4.  Open config.sys and config.bak for comparison in Notepad (or any other
      text editor.)
      Find the device line(s) that has been added to config.sys by the
      SCSI driver.
  5.  Select ZipAdapter*.reg in Windows Explorer, where * is a number.
  6.  Right-click and choose Edit to open the file in a text editor.
      It looks something like this:

      REGEDIT4

      [HKEY_LOCAL_MACHINE\Software\Symantec\Norton Rescue\3.0\Setup\Zip Adapters\Your Adapter]
      "L0"=" "
      "F0"=" "

  7.  Add the line(s) from config.sys into the *.reg file LO key. If there are
      two drivers, you must add one to each line.
      For example: "L0"="device=xxx.sys"
                   "L1"="device=yyy.sys"
  8.  Add the SCSI driver file name(s) referred to in the LO key to the
      F0 key. There should be no path.
      For example: "FO"="xxx.sys"
                   "F1"="yyy.sys"
  9.  Save and close the file. It would look like this:
      REGEDIT4

      [HKEY_LOCAL_MACHINE\Software\Symantec\Norton Rescue\3.0\Setup\Zip Adapters\Your Adapter]
      "L0"="DEVICEHIGH=SCSIDRV.SYS "
      "F0"="SCSIDRV.SYS "

  10. Copy the driver files into the \Norton Utilities folder.
      In this example, you would copy xxx.sys and yyy.sys.
  11. Double-click the file in Windows Explorer. The file's information
      is merged into the registry automatically.
  12. Run Rescue Disk and the Zip/Jaz drives should appear.
=========================
To disable PCMCIA ("PC Card") socket services driver detection and
installation, create the following registry key:
HKEY_LOCAL_MACHINE\Software\Symantec\Norton Rescue\3.0\Setup\Zip Config\PCMCIA0
(The final character is a zero, not the letter "O".)

Under that key, add a string value named L0.
(The final character is a zero, not the letter "O".)
Set L0 equal to " " (a string with one space only.)
=========================
If Norton Zip Rescue installs the incorrect PCMCIA socket services drivers,
you can override the settings by creating the following registry key:
HKEY_LOCAL_MACHINE\Software\Symantec\Norton Rescue\3.0\Setup\Zip Config\PCMCIA0
(The final character is a zero, not the letter "O".)
Under that key, you'll need to add L values corresponding to CONFIG.SYS
DEVICE= lines, and F values corresponding to files to be copied to the Zip Rescue
boot floppy disk.

Example:

Value Name   Value String
  L0          DEVICE=SS1.SYS
  L1          DEVICE=SS2.SYS
and so forth

  F0          SS1.SYS
  F1          SS2.SYS
  F2          SS.INI
and so forth

Adding the PCMCIA0 key will disable Norton Zip Rescue's PCMCIA socket
detection.
=========================
If you fail to boot a Norton Zip Rescue disk into full Windows and boot
into Safe Mode instead, you can try deleting the BOOTSAFE.TXT file from
the Windows directory on your Zip disk.  This will allow Norton Zip
Rescue to try booting into full mode again.  If the recovery fails to
boot into Normal Mode again, allow it to use Safe Mode.
=========================
In some cases, when you boot with Norton Zip Rescue disk set, you
see this error:
"While initializing device VFBACKUP; VFBACKUP could not load VFD.VXD".
To fix the problem:
  1. Open the CONFIG.SYS file on the boot floppy disk.
  2  Find the line:  REM DEVICE=dblbuff.sys
  3. Delete the "REM" and save the file.
  4. Reboot.
=========================
Norton Zip Rescue does not currently support Windows 95 OSR 2.5.
Symantec is committed to providing support for this operating system
version in a future LiveUpdate.


15. Speed Disk
---------------------------------------------------------------------
We strongly recommend that you disable any programs, including screen
savers and power saver features, before running Speed Disk on compressed
drives.  To check for programs currently running, press Ctrl-Alt-Del ONCE.
End task on all items except for Explorer before running Speed Disk.
=========================
Speed Disk is designed to restart upon detection of writes to the disk being
optimized.  Restarting ensures the integrity of the data on the disk during
optimization.  A restart may occur several times during a single session.
========================
Speed Disk reports that a hard drive is misconfigured when the drive
fails the drive configuration check.  Possible reasons for this failure
include:

a. The drive may have been partitioned on one PC and moved to another
PC that uses a different type of BIOS, or has a different BIOS setup.

b. The BIOS may have been set up incorrectly for the drive in question
when the drive was partitioned.

c. The BIOS may require an update to correctly support the hard drive.

d. A program other than FDISK was used to format the drive.

Check with the BIOS manufacturer to make sure that the BIOS supports
the drive and that the BIOS is set up correctly for that drive, and
make sure you have the latest BIOS version.

If you are certain the drive is configured and functioning correctly,
you can start Speed Disk with the /NOLBA command-line switch to
prevent the drive configuration check during one run of the program.
NOTE:  Use this command-line switch ONLY if you are certain the drive
is configured correctly. For more information on hard drive configuration,
contact your drive's manufacturer, or visit our website at
http://service.symantec.com

You can force Speed Disk (and Norton Disk Doctor) to skip drive
configuration checking always by adding a DWORD registry value named
NOLBACHECK
under HKEY_LOCAL_MACHINE\Software\Symantec\Norton Utilities
When this is set to 1, the drive configuration check is skipped.
NOTE: Do not set this value unless you are certain that your hard drive
is configured correctly.  For more information on hard drive configuration,
contact your drive's manufacturer, or visit our website at
http://service.symantec.com
==========================
If Speed Disk needs to "Pack" your DoubleSpace or DriveSpace 2 volume,
it can take several hours or longer.  Using Space Wizard to free up
space can help speed the overall optimization process.
=========================
Speed Disk locks the compressed volume file (CVF) while optimizing.
Whenever a CVF is locked, the operating system also locks the host
drive (and any other CVF's on the same host drive).  Other disk programs
may fail to run on the host drive while the lock is in effect.
=========================
If you schedule a Speed Disk session from SAGE, specify the drive to be
optimized in the command line in the SAGE dialog box, not in the Speed
Disk options dialog box.  (By default, this is the C: drive).
=========================
If Speed Disk is run while another Norton Utilities program has a drive
locked, the Start button is grayed out.  We recommend that you wait until
the other program finishes before you run Speed Disk.
=========================
Speed Disk can be programmed to automatically treat certain files as
being unmovable.  A key can be added in the registry to:
HKEY_LOCAL_MACHINE\Software\Symantec\Speed Disk Unmovable Files\Attributes
DWORD value x=a, where x=drive letter and a=binary attribute file.
Developers of software programs that rely on unmovable files for copy
protection should set this key.  Contact your software manufacturer's
technical support for more assistance.
=========================
If you have unmovable files on your drive, and have Speed Disk set to not
move unmovable files, Speed Disk may be unable to reach 100%
defragmentation of the drive.
=========================


16. System Information
---------------------------------------------------------------------
For network, CD, and compressed drives, the Disk Usage Selection on the
Drive tab is the total size of all selected items as reported by the file
system.  This does not include "slack" space (space wasted due to the
device's cluster size), so the total amount allocated is often slightly
more than the size displayed by System Information.
=========================
If the Windows 95 Device Manager shows an improperly configured device
(represented by a yellow "!" symbol), System Information may be unable
to display the correct information for this device.  Also note that
disconnected Plug & Play devices may be reported as configured by the
Windows 95 Device Manager.  System Information will likely display a
disconnected Plug & Play device as configured and active.
=========================
System Information identifes a NexGen 586 computer as having a
386- based processor.  The NexGen processor uses a 386 instruction set.
=========================
The multimedia benchmark only finds and tests the first CD-ROM drive
on a system.
=========================
The multimedia video and 3D benchmarks require three additional
components: Indeo AVI Drivers, DirectX and ActiveMovie.  These
Windows components may not already be installed on your system, and
are included on the Norton Utilities CD-ROM for your convenience.

To open the Norton Utilities CD folder, right-click the appropriate
drive icon and choose Open.

To install the Indeo drivers, double-click IVI_NT95.EXE in the Indeo
folder on the Norton Utilities CD.  The Setup Wizard guides you
through this simple installation.  There is no need to reboot at the end.

To install the DirectX drivers, double-click DX5ENG .EXE in the DirectX
folder on the Norton Utilities CD.  The Setup Wizard guides you
through this simple installation.  You should reboot at the end.

To install the ActiveMovie drivers, double-click Amovie.exe in the
Amovie folder on the Norton Utilities CD.   The Setup Wizard guides you
through this simple installation.  You should reboot at the end.
=========================
The multimedia benchmark does not currently benchmark the full screen
hardware 3d accelleration provided by 3dfx Voodoo graphics cards.
The System Information multimedia benchmark may hang when used
with the 3Dfx chip set.  Newer versions of 3Dfx drivers will solve this
problem.  Please contact your video card vendor for an updated video
driver.
=========================
Do not run the multimedia benchmark if you are running in 16 color mode.
Some of the modules, such as 3D benchmark, require at least 256 colors
to run.  Running these benchmarks in 16 color mode may cause System
Information to freeze.
=========================
The option for physical benchmarking is disabled on CD-ROM drives.  To
obtain similar results, manually set the supplemental cache size to small
and the access pattern to no read ahead for that drive, and then run the
logical benchmark.
=========================
If you run the drive benchmark while using the Promise DC4030-VL2
EIDE disk controller, the system may hang.  See the troubleshooting
section of the controller's user manual for possible solutions, such
as using only one VESA card in the system.
=========================
The Total Windows Memory value (located below the pie chart in System
Information's Memory tab) is calculated by adding together the
following numbers:

total physical memory
+ total current swap file size
+ total current free space on disk if Windows is managing the swapfile
+ total size of all currently loaded 32-bit applications

The last item is included in the total calculation because 32-bit
applications under Windows 95 are "swapped out" by flushing them from
memory, and then re-loaded from the original disk image when they need
to be "swapped in."
=========================
System Information reports the bus type for "hybrid bus" systems as
follows:
    VL/ISA = ISA
    VL/EISA = EISA
    PCI/ISA = PCI
    PCI/EISA = PCI
=========================
It may take System Information an extended amount of time to gather
information about network resources on large networks.
=========================
Printing a report while using some versions of Adobe Type Manager
(ATM) may cause the reversed text headings to print incorrectly.
=========================
The Multimedia tab cannot gather information about the "cdaudio" MCI
device while an audio CD is playing.  System Information displays
"Cannot gather additional info" when this occurs.
=========================
To learn more about benchmarking your computer, click Help from
the System Benchmark dialog.  Please note the following:

-  CMOS settings can be used to enable/disable the L1 and/or L2
   cache.  If the CPU seems slower than it should, verify the cache
   settings.
-  Some variation in the benchmark results is normal.  System Information
   is designed to exclude common outside factors, such as most
   hardware interrupts, active applications, disk swapping, etc. However,
   some low level system events cannot be completely factored out.  These
   events may cause minor variations in benchmark results.
-  Although your computer may be the same CPU and MHz speed as other
   computers, it does not mean that it will produce the same benchmark
   results.  Various other factors, such as the type and speed of the
   system bus and memory, and the amount and architecture of the memory
   cache, are accounted for and affect the speed of your computer and the
   results of the benchmark.
=========================
The physical details for drives over 8.4 gigabytes may be reported
as 1023 cylinders, 63 sectors per track, and total heads of 255.
Please note that CHS values are not directly applicable to these
large hard drives.
=========================


17. UnErase Wizard
---------------------------------------------------------------------
The Recently Deleted Files list shows the last 25 deleted files that are
recoverable.  However, if some of the files have been overwritten, you
will not see 25 files in the list.
=========================
If you delete a file on a floppy disk from an MS-DOS prompt, and you
specify filename letters after a wildcard (e.g  DEL *ILENAME.TXT
as opposed to DEL FILENAME.TXT or DEL *.TXT), then UnErase
Wizard shows the file as Unrecoverable in its Recently Deleted Files
page.  Right-click in the center of the file list and select "Show
Unrecoverable Files". To see if the file is actually recoverable, click
Next and use the subsequent Wizard pages to search the floppy disk.
=========================
If Quick View is not functioning, then refer to the note under "General
Points of Interest" earlier in this document.
=========================


18. UnErase DOS-based program (UNERASE.EXE)
---------------------------------------------------------------------
The DOS version of UnErase may run out of memory if you use the Change
Directory or View All Directories commands on disks with many
subdirectories, such as network disks.  To avoid this problem, use the
file list to navigate to the directory you want.
=========================
When files are deleted using the deltree command from an MS-DOS window
in Windows 95, you cannot use the Unerase button in the main
UnErase/DX dialog box to recover any of these files.  When you select
View All Directories from the File menu and try to recover, you will
get the error message "Error reading directory.  It may be erased."
To work around this, use "Unerase To" from the File menu instead.
=========================


19. UnFormat DOS-based program (UNFORMAT.EXE)
---------------------------------------------------------------------
Long file names are not recoverable on floppy disks.
=========================
UnFormat does not work on compressed disks.
=========================
On FAT32 drives, depending on the configuration of the drive and the
amount of memory in your system, UnFormat may produce a General
Protection Fault due to lack of memory.
=========================
Choosing to partially restore any information will disable the
automatic unerase feature.  Run NDD after restoring to reconstruct
lost files.
=========================
Due to the dynamics of FAT32 file systems, UnFormat may not always
detect when the cluster size has been changed.
=========================


20. Norton Web Services
---------------------------------------------------------------------
If you get an "Unable to load monitoring VXD error 2" when you install
an 'undoable' patch, you can fix this problem by going to the \NWS
directory on your Norton Utilities CD-ROM and running SETUP.EXE.  This
will reinstall the monitoring VXD (symmonit.vxd) and solve the
problem.


21. Norton Optimization Wizard
---------------------------------------------------------------------
When using Optimization Wizard, it is recommended that all programs be
shut down before running it.  Any program which alters the system
registry while Norton Optimization Wizard is optimizing the registry will
lose any settings it attempted to save.  Do not empty the recycle bin or
change Windows settings during the registry optimization.
=========================
Users of WinIce may get an error "Invalid VXD dynamic link call to device
#3, service B" when optimizing the registry with Norton Optimization
Wizard. Simply do a full system reboot and this problem will be resolved.
=========================
If there is corruption or nonstandard entries in your system registry,
Norton Optimization Wizard will fail to optimize the registry, and will
create a file called BADKEY.OW in your Windows directory.  This file can
be used to locate such entries.  If you are unfamiliar with editing the
registry, do not attempt to diagnose these problems yourself.  Call
Symantec technical support or request help on the online newsgroups for
assistance.

Microsoft Visual C++ v5.0 contains one such corrupted key (subkeys of
hkey_local_machine\Software\Classes\CLSID\
{B3943EF5-CEC5-11CF-AF20-00A0C9034837\) which is split into two keys:
"Component and CLSID" which should actually be: Component CLSID.  This
split key will cause Norton Optimization Wizard to fail unless the key
is renamed correctly (delete "Component and rename CLSID" to Component
CLSID).
=========================
If you encounter any problems with your system registry or your system
exhibits odd behavior after doing a registry optimization with
Norton Optimization Wizard, shutdown your system into MS-DOS mode, switch
to your Windows directory, and run RESTREG.BAT.  This will restore your
system registry to the pre-optimized state.